Privacy
Policy.

01Our Commitment to Privacy

DryCare LLC ("DryCare," "we," "us," or "our") provides proprietary dry carpet cleaning services to commercial facilities, government buildings, and multi-floor offices. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at drycare.com (the "Site"), request a quote, become a customer, or otherwise interact with us.

We hold our data practices to the same standard we hold our service delivery — documented, consistent, and accountable. If any part of this policy is unclear, contact us and we will explain it plainly.

02Information We Collect

We collect information in three ways: information you provide directly, information collected automatically, and information we receive from third parties.

Information You Provide

• Contact and quote requests: name, company or facility name, email address, phone number, mailing or facility address, and details about your carpet cleaning needs, submitted through our quote request form, contact form, or cost estimator.
• Customer and account information: billing details, service addresses, scheduling preferences, purchase order or contract information, and communications history if you become a customer.
• Government and procurement information: where applicable, information required for government contracting, such as vendor registration details or compliance documentation.
• Correspondence: anything you send us by email, phone, or through the Site, including feedback and service requests.

Information Collected Automatically

• Usage data: pages visited, time on page, referring URL, browser type, device type, and approximate location derived from IP address.
• Cookies and similar technologies: as described in Section 5.

Information From Third Parties

We may receive information about you from business partners, subcontractors, government procurement portals, or publicly available sources, such as when a facility manager refers you to us or when we respond to a public bid request.

03How We Use Your Information

We use the information we collect to:

• Prepare and deliver quotes, estimates, and proposals;
• Schedule, perform, and document carpet cleaning and maintenance services;
• Process payments and maintain billing records;
• Communicate with you about appointments, service updates, and account matters;
• Respond to inquiries, comments, and support requests;
• Comply with government contracting, tax, and other legal requirements;
• Improve our Site, services, and internal operations; and
• Send occasional service or promotional communications, which you may opt out of at any time.

04Sharing & Disclosure

DryCare does not sell your personal information. We disclose information only in the following circumstances:

• Service providers: vendors who perform functions on our behalf, such as payment processing, scheduling software, email delivery, and hosting, under contractual confidentiality obligations.
• Subcontracted technicians: in limited cases, information necessary to complete a scheduled service (such as site address and access instructions) may be shared with a subcontracted crew operating under DryCare's protocols.
• Government and regulatory bodies: where required for contract performance, procurement compliance, or by law.
• Legal requirements: when disclosure is required to comply with a subpoena, court order, or other legal process, or to protect the rights, property, or safety of DryCare, our customers, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of company assets, subject to standard confidentiality protections.

05Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to operate correctly, remember preferences, and understand how visitors use the Site. These may include:

• Essential cookies, required for core Site functionality such as form submission;
• Analytics cookies, which help us understand aggregate traffic patterns and improve the Site; and
• Preference cookies, which remember choices you've made, such as form inputs on our cost estimator.

Most browsers let you refuse or delete cookies through their settings. Disabling cookies may limit some Site features, such as the online cost estimator.

06Data Security

We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These include restricted access to customer records, secure handling of billing information, and routine review of our data-handling procedures.

07Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining service records, satisfying contractual and government procurement documentation requirements, resolving disputes, and complying with tax and legal obligations. Retention periods vary based on the type of information and applicable legal requirements; service and billing records related to government contracts, for example, may be retained longer to satisfy audit requirements.

08Your Rights & Choices

Depending on where you are located, you may have rights regarding your personal information, which can include the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information, subject to legal and contractual retention requirements;
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly; and
• Object to or restrict certain processing of your information, where applicable law provides that right.

To exercise any of these rights, contact us using the information in Section 12. We will respond within the timeframe required by applicable law.

09Third-Party Links

Our Site may contain links to third-party websites, such as certification bodies (CleanSeal, WoolSafe) or payment processors. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, provide additional notice. We encourage you to review this policy periodically.

11Contact Us

If you have questions about this Privacy Policy or how we handle your information, reach out to us directly: